The Method

How Scoring Works

Every number the Institute reports, and the formula behind it. Nothing here is proprietary arithmetic — the value is in the questions and the interpretation, not in hiding the maths.

The Instrument

115 questions, eight stations, three depths

Every question produces a result. There are no orphan questions and no questions that exist only to fill a page — each one maps to a metric, a finding, or a named confidence gap.

i

Core

50 questions

Required baseline. Produces a complete initial Revenue Dam Summary™ and Blueprint.

The 50 questions every organization answers: ten Company Profile and five per station.

Output
Essential Revenue Movement Summary
Blueprint Confidence
Good
ii

Expanding

31 questions

Adds customer, product, RCP, capacity, economics, and system intelligence.

Source economics, pipeline detail, RFM and product penetration, capacity coverage, revenue concentration, data-quality condition.

Output
Expanded Revenue Intelligence Summary
Blueprint Confidence
Better
iii

Advancing

34 questions

Adds verified station KPIs, profit intelligence, targets, alerts, and continuous control.

The customer-product profit grid, Vacancy and Turnover Drag, forecast accuracy, pipeline velocity, AI value scorecard, and the ten handoff controls.

Output
Advanced Revenue Propulsion Summary
Blueprint Confidence
Highest

One Blueprint, not three reports. Expanding and Advancing do not replace the Core Blueprint — they raise its precision. An organization that answers only the Core questions still receives a complete, usable Blueprint. It simply carries a confidence of Good rather than Highest.

Weighting

Not every station moves revenue equally

Weights total 100. Leadership and Sales carry the most because a failure in either restricts every station downstream of it.

StationPurposeWeightCoreExp.Adv.
Leadership Aligns stations, owns priorities, removes Revenue Dams™, and governs Dual KPIs. 15 5 3 4
Marketing Attracts and identifies the right audiences and qualified Revenue Opportunities. 13 5 4 4
Sales Converts qualified opportunities and captures what the next station needs. 15 5 4 4
Operations Delivers the promise and creates experience, capacity, and future opportunity. 12 5 4 4
Customer Service Protects relationships and creates retention, expansion, and referral revenue. 13 5 4 5
Human Resources Builds the people capacity required for every station to perform. 10 5 4 4
Finance Measures profitable performance and supports sound revenue investment. 12 5 4 5
Artificial Intelligence Improves data, automation, insight, and decision support across all stations. 10 5 4 4
Total Plus ten Company Profile questions 100 40 31 34
The Scale

How an answer becomes a number

Rated questions normalize to 0–100

  • 1 0 Not in Place
  • 2 25 Beginning
  • 3 50 Partially Implemented
  • 4 75 Consistently Used
  • 5 100 Optimized and Measured

"Not Sure" is also a permitted answer — and it is never scored as a zero. It creates a data-verification priority and lowers Blueprint Confidence until evidence exists. Scoring honesty as failure produces flattering assessments and useless Blueprints.

Station scores become grades

  • A 90+ Strength — protect and measure
  • B 80+ Solid — minor gaps
  • C 70+ Improvement opportunity
  • D 60+ Revenue delayed
  • F 0–59 Immediate attention

Evidence is weighted separately

  • Verified 100 System or auditable source
  • Estimated 60 Leadership estimate
  • Unknown 0 Not available

Performance and confidence are two different measurements. A well-run organization with poor record-keeping scores high on one and low on the other, and it matters that the report says so.

Revenue Dams™

Ten handoffs, where movement actually stops

A Revenue Dam is never a weak department. It is the space between two departments where something required fails to arrive — which is why every Dam names two stations and one thing that must move.

Revenue Dam Severity √((100 − Station A Score) × (100 − Station B Score)) × handoff factor Capped at 100. The handoff factor reflects verified friction, not opinion.
  1. Marketing Sales Qualified Revenue Opportunity — with source, fit, intent and contact information intact.
  2. Sales Operations Closed customer commitment — scope, timing, pricing and promises made.
  3. Operations Customer Service Delivery and customer condition — status, issues and next actions.
  4. Customer Service Marketing Customer evidence — insights, referrals and proof points returning to the front of the organization.
  5. Customer Service Sales Expansion opportunity — identified, accepted and acted on.
  6. Human Resources Operations Revenue-critical capacity — forecast gaps with an approved people plan.
  7. Finance Marketing Investment return — spend connected to Revenue Opportunities, revenue and gross profit.
  8. Finance Leadership Revenue truth — verified revenue, margin and cash results, soon enough to act on.
  9. Artificial Intelligence All Stations Data and recommended action — Reoff™ recommendations with a named owner, disposition and due date.
  10. Leadership All Stations Priority and accountability — corrective action on stalled or failing KPIs, within the required time.
The Formula Library

Every measure, with its guardrail

Each formula carries one approved definition, one source, one owner and one cadence before it is used in production. The guardrail is the part most measurement systems leave out.

Station Score

All stations · 0–100 · Core
SUM(question score × weight) ÷ SUM(max score × weight) × 100

GuardrailNot Sure is never treated as zero. Confidence is reported separately.

Blueprint Confidence Score

Reliability of the conclusions · 0–100 · All
35% completeness + 30% verification + 20% recency + 15% cross-source consistency

GuardrailConfidence is not company performance. A well-run company with poor records scores high on one and low on the other.

Organizational Noise Score

Unknown, manual, disconnected and unowned conditions · 0–100 · Core
30% unknown + 25% manual + 25% disconnected + 20% unowned

GuardrailHigher is worse. This is the only score on which that is true.

Revenue Dam Severity

Each handoff · 0–100 · Core
√((100 − Station A Score) × (100 − Station B Score)) × handoff factor

GuardrailCapped at 100. The handoff factor reflects verified friction, not opinion.

Revenue Movement Score

Movement quality overall · 0–100 · Expanding
Conversion factor × velocity factor × data confidence × handoff quality × 100

GuardrailAll four factors normalized 0–1.

Retention Rate

Customer Service · % · Core
(Ending customers − new customers) ÷ beginning customers × 100

GuardrailUse consistent cohort dates.

Gross-profit LTV

Customer Service / Finance · $ · Expanding
Average order value × purchases per year × customer life × gross margin %

GuardrailPrefer cohort values over blended averages.

Customer Acquisition Cost

Marketing / Sales / Finance · $ · Core
(Marketing cost + acquisition sales cost) ÷ new customers

GuardrailDefine which costs are included once, then never change it mid-measurement.

Pipeline Velocity

Sales · $ per day · Advancing
Qualified opportunities × win rate × average deal value ÷ sales-cycle days

GuardrailQualified opportunities only. Unqualified pipeline flatters this badly.

Revenue Capacity

Human Resources / Operations · % · Expanding
Filled revenue-critical roles ÷ required roles × 100

GuardrailMay later use productive FTE rather than filled role.

Vacancy Drag

Human Resources · $ · Advancing
Vacant days × verified daily revenue contribution

GuardrailDirectional until validated against actual results.

Revenue-to-Cash Cycle

Sales / Operations / Finance · Days · Advancing
Sales-cycle days + delivery days + invoice delay days + collection days

GuardrailReport median and average. They differ more than people expect.

Net Revenue Propulsion Gain

Finance / Leadership · $ · Advancing
Revenue gained or protected + expense reduced − implementation cost

GuardrailNo double counting across strategies or Dams. This is the number that has to survive scrutiny.

Organizational Noise™

Four causes, and only four

Most organizations describe their noise in adjectives. The Institute scores it, because a number can be reduced and an adjective cannot. This is the one Institute measure where a higher score is worse.

Unknown30%Nobody can answer the question
Manual25%A person does what a system should
Disconnected25%The data exists, in the wrong place
Unowned20%No named person is accountable
Status

Success, Stalled, Failing, Unknown

Status is calculated from thresholds, never assigned by opinion. Every KPI must define its target direction, its green, yellow and red thresholds, a time allowance, a data-freshness rule, and the corrective action that follows.

Success

Green

At or above target, or improving at the pace required to reach target. Data is current and the owner is active.

Required responseSustain, standardize or expand.

Stalled

Yellow

Insufficient movement for a defined number of periods, improving too slowly, data arriving late, or ownership and action incomplete.

Required responseInvestigate the cause. Assign a corrective action and a due date.

Failing

Red

Below the red threshold, worsening over consecutive periods, a missed critical handoff or milestone, or material revenue impact.

Required responseEscalate to leadership. Intervene immediately.

Unknown

Gray

Required data unavailable, or confidence below the minimum. This is a data condition, not a performance verdict.

Required responseCreate a data acquisition or verification action.

Completion is not success. This is why every station carries two KPIs. The Operational KPI asks whether the work was done. The Revenue KPI asks whether the work mattered. An organization measuring only the first can be busy, on schedule, fully compliant — and going nowhere.

Outputs

What the scoring produces

Revenue Dam Summary™

Two to four pages. The Revenue Movement Score, eight station scores and grades, the top three Revenue Dams™ with directional financial impact, the Organizational Noise™ condition, and the most important missing evidence.

Identifies direction.

Revenue Propulsion Blueprint™

Prioritized findings converted into sequenced strategies and tactics, with named owners, Dual KPIs, a 30/90/180-day plan, and the financial case for each strategy.

Determines what to do about it.

Revenue Control Center™

The ongoing operating record — baseline, target, current, trend, owner, status and financial result — with immutable measurement history so movement can be proved rather than asserted.

Keeps it moving.

The Revenue Propulsion Assessment™

Discover how revenue actually moves through your business.

Free for the Founding 100™ — normally $495. Complete the assessment and receive a free digital copy of Revenue in Motion™.

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